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The same options can be accessed form the "Submit a Ticket" button at the top of the screen.

Online Web Chat

The second option is to use the web chat feature located in the lower right part of the screen. This is a little blue box that says "We're online! Need Help?". Remember web chat is available during normal office hours listed above. If it is after hours use the email method or submit a ticket using the web ticket submission form. Both methods are explained on this page.


This will begin a back and forth chat between the user and the Supportnet staff. A ticket will be created for you by the staff member who helped you. A picture of the web chat client is shown below.

Email Support to Create a Ticket

The third online option is to send an email to Use only your work email to send the ticket. Be sure to give a brief summary of your issue in the subject line of that email and be as descriptive as possible in the body. Again, please see What to Include in the Ticket for further details.  Please use your Work/School email address. We will use this email address to create you a ticket and send updates. Your work/school email also helps show us we are authorized to speak with you regarding your support issue (for confidential/privacy reasons).