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The second option is to use the web chat feature located in the lower right part of the screen. This is a little blue bar that says "SupportNet Chat (online)". Remember web chat is available during normal office hours listed above. If it is after hours use the email method or submit a ticket using the web ticket submission form. Both methods are explained on this page.
- Clicking on that will bring up a box that will request your name, email address, phone number / computer tag number, and a brief description of your issue. Please use your Work/School email address. We will use this email address to create you a ticket and send updates. Your work/school email also helps show us we are authorized to speak with you regarding your support issue (for confidential/privacy reasons).
- Type a summary of your problem in the box that says "What can we help you with today?" and click "Start Support Chat". This will open a chat with the SupportNet Team.
- Type your problem into the message box. This will be instantly messaged to the Supportnet team.
- It is important that you give as much detail as possible so the Supportnet staff can begin working on your issue immediately.
This will begin a back and forth chat between the user and the Supportnet staff. A ticket will be created for you by the staff member who helped you. A picture of the web chat client is shown below.
Remember web chat is available during normal office hours listed above. If it is after hours you may still use this chat service, but there will be no technician to answer. If the little blue bar says "SupportNet Chat (offline)" but it is within normal business hours, refresh the page. This should allow the chat to come back online.
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